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Contacting IC Realtime Product Support
Our European support staff can be reached via email at
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or via phone on 0818 903 365 or 00353 1 4268275 (outside UK & Ireland) from Monday to Friday from 09:00am to 5.00pm (GMT - Greenwich Mean Time)
Our East Coast USA support staff can be reached via email at
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or via phone (954) 736-4211 from Monday to Friday from 9am to 6 pm (EST - Eastern Standard Time)
Our West Coast USA support staff can be reached via email at
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or via phone (602) 910-3432 from Monday to Friday from 9am to 5.30pm (MST - Mountain Standard Time)
To help us process your query as efficiently as possible please provide the following information.
- Model & serial number of the product
- A written description of the problem
- A sample image of the problem if available
- A description of any trouble shooting you have already attempted
IC Realtime aim to respond to all queries within one working day of receiving the query once the above information is provided.
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